Introduzione

SonicWall warranty and support agreements provide technical assistance during standard coverage hours, typically 8-5 or 24-7. A SonicWall technical specialist will work remotely with you to diagnose and identify software and hardware not performing to documented specifications. Support also includes general assistance regarding use and implementation on a limited basis. SonicWall's warranty and support offerings do not include step-by-step installation or configuration of products or services. If you need installation or configuration assistance, SonicWall will refer you to a certified value-added reseller or offer you one of our Professional Services.