Introduzione

Enabling Nonstop Networking with Flexible Support Options
Brocade, a Broadcom company, understands that every network is unique and requires a different level of technical support to meet the customer’s business requirements. Brocade® Direct Support provides a single support contact for SAN products purchased through Broadcom or Brocade OEM
partners. Organizations that face the challenges of maintaining large or complex networking environments gain immediate access to Brocade expertise and resources to accelerate problem resolution, increase uptime, and improve overall efficiency.

Essential Support Service-Level Options
Brocade Essential Support provides software and hardware support to customers with Brocade equipment. Brocade Essential Support includes 24×7 access to the Technical Assistance Center (TAC) (available through phone and the Web), software updates, online self-service tools, and it offers several hardware replacement options.