Introduction

Increase the efficiency and coverage of your administrative staff, managers, and contact center agents. The Cisco IP Phone 7861 supports wideband audio and delivers voice communications that are:
- Highly secure
- Reliable
- Easy to use

With 16 lines, the Cisco IP Phone 7861 is ideal for active users such as administrative staff, managers, and agents in contact centers.

High-Quality User Experience
To enhance the user experience, this phone has four context-sensitive soft keys and a white-backlit display that:

- Measures 3.5 inches (89 millimeters)
- Has high-resolution graphics and grayscale
- Is 396 x 162 pixels

Other features and capabilities that contribute to a superior user experience include:

- Dedicated fixed keys for common functions such as conference, messaging, and directory, and a two-way navigation button
- Full wideband audio (G.722) performance across the handset, headset, and speakerphone for superior clarity
- Electronic hookswitch control for added flexibility in managing personal calls when using third-party headsets

Easy Administration
The 7861 phone is easy to deploy and manage, with features such as:

- Power over Ethernet (PoE) Class 1 endpoint and Cisco EnergyWise to help reduce your energy costs and carbon footprint
- Greater choice and flexibility with a replaceable bezel option
- Integrated IEEE 10/100 switch to support traffic from a colocated PC and reduce cable infrastructure costs
- Wall-mount option for deployments in common areas such as cafeterias or auditoriums, or where desk space is limited
- Customizable paper label insert that can be locally printed for the programmable line and feature keys