Introduzione

Improve system availability with continual software enhancements and outstanding responsiveness

Premier Support is our entry-level service offering. It enhances your in-house resources with conferencing technical experts who are available to support your video collaboration usage.

Premier Support is the right level of support for those businesses that have a technical staff that can address most connection challenges. As a result, they do not have a same-day need for problem resolution or technical support.

With Premier Support, a telephone technical support agent first diagnoses a problem. Then you receive the replacement part from us the next business day for your technicians to install.

Features

Number of years

1 year(s)

Service type

Next Business Day

Service time (hours x days)

8x5

Phone support

Y

Periodic product upgrades

Firmware

Parts replacement

Y

Compatibility

Real Presence Group 300 - 720p: Group 300 HD codec, EagleEye III cam., univ. remote