Introduzione

More Than Just Support - A Business Partnership
The NETGEAR ProSUPPORT for Business offerings provide you with peace of mind by extending and enhancing the standard warranty or support coverage included with your product purchase. With ProSUPPORT, you get 24/7 direct access to NETGEAR technical support engineers who can rapidly resolve technical issues both big and small. Connect with the people that have built your products and build the relationship that will contribute to your business success.

OnCall 24x7 Tech Support
NETGEAR extends your initial 90-day technical support with the OnCall 24x7 Tech Support package. OnCall 24x7 services are conducted by phone, chat and email, to solve any of your technical challenges. In addition, NETGEAR will proactively send you alerts about any newly released firmware updates to make sure that you are able to plan in advance, download and upgrade at your earliest convenience.

With a OnCall 24x7 Tech Support contract, customers will have a dedicated ProSUPPORT subscriber phone number to call for high priority service, with less than four-hour response or call-back time. Technical support requests enjoy a high priority escalation for issue resolution.

OnCall 24x7 Tech Support contract purchases are non-refundable.

Professional Configuration and Setup Assistance
Schedule an appointment for a live consultation by an expert to configure, set up or re-configure your device. This allows you the quickest time to deployment, optimizes accuracy in product deployment, minimizes downtime and maximizes the performance of the device.

Extended Warranty with Next Business Day Replacement
Once your warranty expires, ProSUPPORT for Business provides you with an extended warranty ensuring that if you have any issues with your device, it will be replaced by the same (or a newer) device. Next Business Day product replacement is also included to ensure that your business is back up and running in the shortest time.

Features

License quantity

1 license(s)

Number of years

1 year(s)

Service type

ProSupport

Service time (hours x days)

24x7x365

Phone support

Y

On-site support

Y

Compatibility

FS105 FS108/P FS116 FS116P FS726T FS526Tv2 FS726TP FS728TLP FS728TP FS728TS FS750T2 FS752TP FS752TS FVG318 FVS318 FVS318Gv2 FVS318N FVS336G GS105/E/PE GS108E/P/PE GS108T GS110TP GS116 GS116E GS116Ev2 GS408EPP GS510TP GS716T GS516TP GS724T GS728TPSB GS728TPP GS728TP GS728TSB GS748T JFS516 GSS116E GSS108E GSS116E GSS108EPP JFS524 JFS524E JGS516 JGS516PE JGS524 JGS524E JGS524Ev2 JGS524PE RN102xx RN104xx RN20200 RNDU2xxx SRX5308 WAC120 WAC510 WAC720 WAC730 WAC740 WN203 WN370 WNAP210 WNAP320 WND930 WNDAP350 WNDAP360 WNDAP6xx XS708E XS708Ev2 XS708T