Introduction

More than a traditional, break-fix service, Dell SonicWALL Silver Support is a multi-layered security offering that provides you with access to critical firmware updates and upgrades, plus expert technical assistance and hardware replacement to keep your Dell SonicWALL solution performing optimally.

Available in one-, two- and three-year agreements, Dell SonicWALL Silver Support services include:

- Email/web/telephone support. For technical assistance
- Software/firmware updates. For all software and firmware updates and upgrades
- Hardware replacement. Advanced exchange for replacement of defective hardware
- Support tools. For access to Dell SonicWALL's electronic support tools

Silver Support 24x7 provides technical assistance 24/365, while Silver Support 8x5 provides technical assistance during local business hours 8:00 am – 5:00 pm Monday through Friday, excluding holidays.

Features

Number of years

2 year(s)

Service time (hours x days)

8x5

Phone support

Y

On-site support

Y

Platform

NSA 3600