Introduction

When your PC is experiencing a problem, you want it fixed. With HP Return to Depot with Defective Media Retention, you can get assistance to resolve most issues by phone or online chat. And for more serious problems, send your unit to an authorized repair center near you. Our expert technicians will diagnose and repair your device within 4-7 business days^[1] – so you can get back to business. Return to Depot is a cost-effective alternative to onsite service, and includes labor, parts, and materials. And when dealing with defective storage media, you maintain control of your sensitive data.

Supplier features

Support type

Return to depot

Place of service

Offsite

Warranty coverage

In warranty

Coverage details

Standard workdays - 9 hours

Duration

3 years

Response time

Repaired within 3-7 business days

Service method

Depot repair

Additional information

Excludes external monitor

Additional support option

Defective media retention

Care Pack type

Electronic

Coverage period

36 month(s)

Warranty type

S

Logistics options

Customer carry-in or shipment