Introduction

HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices.^[1,2] With remote technical support, predictive device health analytics, and remediation services, HP Active Care keeps employees up and running in the office or on the go. This service must be purchased with a NBD Onsite Support Care Pack to be activated.

Supplier features

Support type

Active Care

Place of service

Remote

Warranty coverage

In warranty

Coverage details

Standard workdays - 9 hours

Duration

3 years

Response time

Next available agent

Service method

Predictive Support

Care Pack type

Electronic

Coverage period

36 month(s)

Warranty type

S