Introduction

HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices.^[1,2] With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go. Solution covers Base Hardware and up to 6 additional peripherals sold together. Solution include things like monitors (maximum of 2), docking stations, wireless keyboards, wireless mice, and headsets.

Features

Number of years

3 year(s)

Type

On-site

Service type

Next Business Day

Service time (hours x days)

9x5

On-site support

Yes

Parts replacement

Yes

Supplier features

Place of service

Remote and Onsite

Warranty coverage

In warranty

Coverage details

Standard workdays - 9 hours

Duration

3 years

Response time

Next business day response

Additional support option

PC Solution; Active Care

Care Pack type

Electronic

Coverage period

36 month(s)

Warranty type

S

Processor

Processor boost frequency

Onsite and Predictive Support

Multicast features

Multicast support

Active Care