Introduction

MDA500 QD Series of audio processors seamlessly integrate mixed-call environments for an improved customer experience, feature easy-to-use call controls and improves Customer Service Representatives (CSRs) training.

AGENTS HANDLE MORE CALLS FASTER
When mixed call environments are integrated seamlessly, CSRs switch easily between desk phone and softphone calls to serve more customers, whether from PC or Mac. Calls are clearer with echo and noise cancellation, Noise @ Work, Anti-Startle and G616 compliance that reduces strain on agents and allows customers to hear and be heard. The customer experience is further enhanced with advanced audio channel mixing that includes agent greeting, call recording, voice notes and streaming audio, all configurable in Plantronics Hub software.

MAKE CUSTOMER CONVERSATIONS COUNT
CSRs can't provide great customer service when they're focused on making their equipment work. MDA500 QD Series smart audio processors make connecting to and switching between call sources easy with an electronic hook switch (EHS), available as an accessory, for desk phones, and answer, end and mute controls. The Plantronics Quick Disconnect (QD) interface allows CSRs to move from one system and quickly connect to another for a seamless workflow.

PROACTIVE AGENT DEVELOPMENT AND ASSET MANAGEMENT
MDA500 QD Series smart audio processors support Plantronics Manager Pro -subscription required-so managers can be alerted to potential issues. Once alerted, managers can take advantage of training opportunities for continuous improvements to call quality that enhance customer experiences. Plantronics Manager Pro also enables IT to monitor, track and manage audio device deployment and system performance from the cloud. IT can easily push firmware upgrades, track headset usage and adoption, and identify potential conflicts and acoustic events to increase value and ROI from your headset investment.

Features

Product type

USB audio processor

Brand compatibility

Plantronics

Compatibility

EncorePro 500/700 Series

Product colour

Black

Ports & interfaces

USB port type

USB Type-C

Weight & dimensions

Width

82.8 mm

Depth

117.5 mm

Height

32.4 mm

Weight

140 g