Introduction

HP Hardware Support Offsite Return Service offers high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes offsite repair or replacement, materials and parts, labor, and the cost of the return shipment. HP offers service levels with flexible shipment options to the HP designated repair center.^[1]

Supplier features

Support type

Return to depot

Place of service

Offsite

Warranty coverage

In warranty

Coverage details

Standard workdays - 9 hours

Duration

2 years

Response time

Repaired within 3-7 business days

Service method

Depot repair

Care Pack type

Electronic

Coverage period

24 month(s)

Warranty type

S

Logistics options

Customer carry-in or shipment