Introduction

The strategic global relationship between Absolute and HP Care provide your organisation with world-class hardware technology and endpoint security and management for your devices.

Absolute provides persistent endpoint security and data risk management solutions for computers, tablets and smartphones. Its solutions offer a unique and trusted layer of security, o customers can manage mobility while remaining firmly in control. With over 30,000 commercial customers worldwide and more than 20 years of experience in the industry, Absolute is a leader in device security and management tracking. The Absolute Data & Device Security (DDS) solution (formerly Absolute Computrace®) provides your organisation with actionable intelligence to prove compliance and deliver comprehensive visibility and control over your devices and data – anytime, anywhere.

Absolute Data & Device Security Support Service offers multiple service levels of Absolute DDS products to meet your business needs.

Features

Number of years

4 year(s)

Service time (hours x days)

9x5

Phone support

Y

HP segment

Business

Supplier features

Support type

Protection services

Place of service

Remote

Warranty coverage

In warranty

Coverage details

Standard workdays - 9 hours

Duration

4 years

Response time

Next available agent

Service method

Phone

Additional information

US and Canada Corporate, Education, and Health Care customers only

Additional support option

Computer tracing

Care Pack type

Electronic

Coverage period

48 month(s)

Warranty type

S