Introduction

Logitech Select
A comprehensive service plan featuring 24/7 issue resolution by product experts, advanced RMA, and Sync Insights for maximum uptime.

ENTERPRISE-GRADE
PEACE OF MIND
Logitech Select is a comprehensive enterprise-grade service plan that delivers reliability, continuity, and enterprise-grade peace of mind for each room you designate. It provides ultra-responsive 24/7 support, a dedicated Customer Success Manager, accelerated RMA, onsite spares. and advanced Sync analytics including customizable alerts through ServiceNow integration.

Ensure your video collaboration solutions are always ready and operational when your teams need them with a backup plan that’s focused on uptime and business-class performance from a vendor you know and trust.

WHAT’S INCLUDED
A Comprehensive, All-In-One Service Plan

24/7 Enterprise-Grade Support
Logitech video collaboration solutions are enterprise quality and extremely reliable. But should an outage occur and downtime is not an option, you can rely on 24/7 solution-level technical support to provide the right level of assistance fast. Think of Logitech Select as a help desk staffed by video collaboration specialists with expertise using Microsoft Teams®, Zoom Rooms™ and in-room appliances running Windows and Android operating systems.

Dedicated Success Manager
Logitech video collaboration solutions and standalone products make online teamwork simple and easy. Yet, we know there are times when having a new perspective on your solution is helpful. That’s when a dedicated Logitech Customer Success Manager can lend support to enterprise customers with 50+ rooms installed. Your CSM is a trusted advisor, analytics-based consultant, and issue-resolution advocate who personally champions your needs.

Fix-It Fast with Advanced RMA
Expect the best but plan for the unpredictable. Logitech Select provides peace of mind with advanced RMA that aims to deliver next business day expedited delivery of any replacements if needed for Logitech products under warranty. Advanced RMA minimizes downtime to keep your business running smoothly in the event of equipment failure, no questions asked.

RMA in an INSTANT
Some video collaboration spaces—like boardrooms and training facilities—are business-critical and too essential to wait 24 hours for new equipment if a product failure occurs. Instant RMA provides the fastest product replacement possible with onsite spares for enterprise customers with 50+ Logitech video collaboration rooms installed.

Sync Insights Inform Optimization
Logitech Sync compiles and reports data about how people use rooms and devices to help you optimize your collaboration spaces and technologies. Logitech Select includes advanced Sync insights and analytics to help you easily implement, manage, and monitor your video collaboration solutions at scale.

ServiceNow Workflow Integration
Want immediate notifications in existing workflows? Logitech Sync makes it easy for IT to monitor and manage meeting room devices and push firmware updates all from a unified web dashboard. The ServiceNow integration adds push notifications for events like device disconnection and room overcrowding, so IT can maximize room availability and uptime while maintaining a healthy and connected workplace.

How It works

Use Single Sign On (SSO) to access Logitech Select with your existing username and password. Permissions controlled by your Administrator allow multiple users to access specific functions.

Requesting assistance from Logitech is streamlined and simple with prompt and expert issue resolution always just a few clicks away.

See ticket status and track RMA requests quickly and easily through the Select portal.

Logitech Sync simplifies remote monitoring and device management while providing deep insights into device and room usage.

Designed & Delivered by Experts
As the market leader in the video collaboration space, Logitech innovation and expertise deliver remarkable solutions that are technologically advanced yet simple to use. Logitech Select leverages those brand-defining qualities into a service designed and delivered by experts you know and trust.

Comprehensive Service for Room Solutions
Reliability, continuity, and enterprise-grade peace of mind accompanies each room you designate for a Logitech Select service plan. One Select plan works for most rooms and hardware. It’s service delivered with simplicity. Count on our expert assistance and tools to minimize downtime and ensure your video collaboration solutions are always ready and operational when your teams need them.

A Service Plan for Every Room No Matter the Size

Features

License quantity

1 license(s)

Service type

Premier Support

Next Business Day (NBD)

Yes

Service time (hours x days)

8x5

Number of years

1 year(s)

Phone support

Yes

On-site support

Yes

Web support

Yes

Advance exchange service

Yes

Compatibility

Logitech Small Room Solutions, Logitech Medium Room Solitions, Logitech Large Room Solitions