Introduction

Comprehensive SonicWALL GMS Support offers global management customers a simple, cost-effective support solution that delivers updates, hardware replacement and technical support in a single service that covers GMS and all the SonicWALL units under management.

Comprehensive GMS Support is an annual agreement that includes

- Technical support for the GMS application
- Software updates and upgrades for GMS
- Technical support, advanced-exchange hardware replacement and firmware updates for all of the units under GMS management

Comprehensive 24x7 Support Details
Customers with mission-critical network requirements cannot afford downtime. SonicWALL 24x7 Comprehensive GMS Support is an annual service that offers:

- Advanced-exchange replacement of defective managed units
- Telephone or web-based support, 24x7 for GMS or managed units
- Enhanced escalation for high-priority problems
- Access to SonicWALL's electronic support
- All software and firmware updates and upgrades for GMS and managed units.