Introduction

Providing High Visibility and Availability Across Your Zebra Solution

With Zebra OneCare you choose the service level you need with our Premier service being fully customisable, allowing you to create a package that meets the unique needs of your business.

If it's broken, we'll fix it. We make it fast and easy - anytime of day or night.

And our experts speak your language - with 17 languages, we're ready to support associates in just about every corner of the world.

Essential

This foundational service offers comprehensive coverage that includes:

- Technical support available during your local business hours.
- 3-day turnaround time on repairs.
- Device Diagnostics Service: This feature allows you to detect WLAN connectivity, memory and battery issues on mobile computers to help you triage problems.
- Repair Services Dashboard: Web-based tool that enables a series of reports that analyse repair, replacement and Technical Support status for Products under Contract.

Features

License quantity

1 license(s)

Number of years

1 year(s)

Product type

Renewal

Type

On-site

Service type

Next Business Day

Next Business Day (NBD)

Y

Service time (hours x days)

24x7

On-site support

Y

Web support

Y

Compatibility

EM220II